We kindly request your understanding this measure helps us guard against fraudulent intentions. Please note that there's no provision for a refund of the purchase cost, except for items that cannot be replaced. If the customer's inquiries yield no results, they're eligible for a replacement delivery. Often, the package may be with a neighbor or at a local pickup point. However, if a customer hasn't received their package, they have a week to contact us and report the loss. We routinely send an email when the shipping service confirms a delivery. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please get in touch if you have questions or concerns about your specific item.

In case of damage we will try to come to an amicable agreement.Ĭertain types of items cannot be returned, like custom products (such as special orders or personalized items). We cannot be held responsible for damages that are discovered and reported later.ĭue to high return shipping costs we do not offer replacements for non-EU countries and some EU island states: Balearic Islands, Malta, Cyprus. The waiting period until the complaint may not be longer than 5 days after receipt in the case of transport damage and the like ('externally visible damage') in the case of production issues ('internal damage') no longer than 30 days. Please keep our original packing box until the damage claim has been cleared. You can always contact us for any return question at inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Walt's Comic Shop cannot be made responsible for an eventual loss of the returned item.

The buyer is responsible for careful packaging, shipping costs and insurance for the return shipping. Items sent back to us without first requesting a return will not be accepted.

To start a return, please contact us first at If your return is accepted, we’ll give you instructions on how and where to send your package. For example, if the comic book was sealed, you must return it in sealed condition, if it was in a special case or box it must be returned in its original packaging, etc. To be eligible for a return, your item must be in the same condition that you received it. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Sequential art book